Workshop Manager/ AWM -service After Sales

Ahmednagar, Maharashtra, India
negotiable Expires in 1 month
This job has expired.


Job Description

1. Overseeing operations of workshop for all branches and market penetration of AMC & extended warranty
2. Assisting in achieving the targets set for the workshop and service marketing and guiding the team to achieve the targets
3. Ensuring prompt diagnosis of vehicle service issues by developing expertise in the manpower and by implementing robust processes
4. Ensuring timely support from DICV in terms of approvals and decisions
5. Daily reviewing of TOS execution including bay productivity, technician productivity, same day delivery and loss analysis
6. Setting KRAs of team members and reviewing them periodically
7. Monitoring and ensuring timely closing of open / hold / breakdown job cards
8. Ensuring timely approvals / liability / payments from insurance company in case of accident repairs
9. Maintaining reporting requirements of Daimler India and contribute in quality improvement efforts.
10. Participating as a member of the dealership management team in all major issues
11. Ensuring that the workshops comply with established procedures and meets all legal and regulatory requirements.
12. Communicating service standards to all service personnel and implement strategies to improve the same
13. Organizing and participating in the weekly / monthly workshop performance meeting with Workshop Manager
14. Ensuring the set-up of processes for efficient response to all customer concerns
15. Establishing the facility requirement, manpower requirement and Imparting training to the technician
16. Effective forecasting and budgeting for the workshops to ensure profitability and fiscal discipline
17. Implementing effective service marketing programs to increase service retention
18. Implementing human resource policy of the organization to meet the goals and objectives
19. Supervising the day-to-day task assignments and performance for all management and associates
20. Ensuring the planning and execution of established safety, security, quality, and store operations policies, procedures and practices
21. Analyzing results and trends and prepares action plans to leverage the workshops strengths and address areas of opportunity. Ensuring the execution of all action plans
22. Ensure service measure completion and DICV trail completion branch-wise
23. Ensuring compliance with Daimler training programs through DICV tracking
24. Ensuring that attrition rate for workshops is in control
25. Visiting the branches regularly and periodically.
26. Ensuring joint meetings along with the sales functions
27. 100% Compliance to audit reports
28. Guiding and helping service marketing executive in getting more business for AMC and extended warranty
29. Maintaining the required level of trained manpower in workshops
30. Making arrangements for efficient SCRAP handling mechanism and ensure its proper disposal
31. Ensuring tools and equipment availability and usability at all branches workshops
32. Counseling immediate team members for their career enhancement and future growth

Salary: Lucrative Incentive+conveyance
Industry: Automobile / Auto Anciliary / Auto Components
Functional Area: Other
Employment Type: Permanent Job, Full Time

Recruiter Name:HR
Contact Company:KGP Auto Limited
Email Address:


This job has expired.