Technical Support Associate (Voice Process)
If Interested Please Call HR SABA- 9886210024 or can send your Updated CV to Amreen.Sabha@convergys.com
or Drop in with Resume-Mention SABA on top of your Resume.
Nature of Business: Full Time and technical Voice program, troubleshooting of software and applications
Inbound Technical Customer Service
Document troubleshooting steps clearly
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Maintain broad knowledge of client products and services.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Grad/UG Freshers or experienced with good communication skills
Preferable- BE/B Tech/BCA/Diploma
Knowledgeable in basic computer operations
At least a typing speed of 25 wpm
Familiar with different MS Office applications
Shift: US Rotational Shift. (2way Free Transport)
Salary:189,372 – 241,200
Convergys/Concentrix India Service Private Limited
Divyashree Towers, #55 Bannerghatta Main Road,Opp to Jayadeva hospital, Next to Airtel Office,
Mention SABA on your CV. Contact- SABA- 9886210024 for any clarification.
Date of Joining:- 29th October 2018
Interview Date: – 22nd Oct 2018 till 27th Oct 2018, (Monday- Saturday)
Interview Timing: – 12 noon to 5 pm
Refer your Friends also,
Job Location: Divyashree Towers, #55 Bannerghatta Main Road,Opp to Jayadeva hospital, Next to Airtel Office, Mention SABA on your CVStart Date: 23-Oct-2018End Date: 27-Oct-2018
Company Name: Convergys India Services Private limited